The postal administration in the MCIT strictly adhere to basic requirements of development, reform, better service, customer oriented, expansion range of product based on the policies formulated Ministry of Communications and Information Technology which but not limited to the following.

• All our efforts concentrates to improve quality for traditional postal service.
• Building the capacity of the services in appropriate to the levels of technology and equipment necessary for meeting the customers expectations.
• Strengthening the customer-oriented and business operation so that the total volume and revenue of the postal service get greatly increased.
  
• Great emphasis is laid on the deepening of the postal reform and the organization and management of the service quality become more perfect.
  
• Dealing in the right time with customers complaints is in the focal point of our objectives.
  It will improve in the future.

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